Privacy Policy

Tessil ("we", "us", "our") is committed to handling personal data responsibly. This policy describes what information we collect, why we collect it, how we use it, and what rights you have in relation to it. It applies to data collected through our website at tessil.world, our contact forms, and in connection with the training programmes we provide.

If you have questions about this policy, contact us at [email protected].

1. Data Controller

The data controller for personal information collected through this website and our services is Tessil, operating from Jalan Burma 188, 10350 George Town, Pulau Pinang, Malaysia.

2. What Data We Collect

We collect the following categories of personal data:

• Contact information: Name, email address, and phone number provided through enquiry or booking forms.
• Communication records: Content of messages submitted via our contact form or sent to us by email.
• Engagement data (On-Site Training only): Organisational details, team background information, and technical environment details provided during pre-engagement planning.
• Attendance records: Names and programme details for participants who complete a Tessil workshop.
• Usage data: Standard server log data and analytics information such as pages visited, time on site, and browser type, collected via cookies with your consent.

3. How We Collect Data

Data is collected when you submit an enquiry or booking form on our website, contact us by phone or email, participate in a pre-engagement planning session, attend a Tessil training programme, or visit our website (usage data, with consent).

4. Legal Basis for Processing

We process personal data on the following bases under the Personal Data Protection Act 2010 (PDPA) of Malaysia:

• Consent: For communications and cookies where consent is requested.
• Contractual necessity: To process programme bookings and deliver training services.
• Legitimate interests: For internal record-keeping, improving our programmes, and responding to enquiries.

5. How We Use Your Data

• Responding to enquiries and booking requests
• Delivering and administering training programmes
• Issuing attendance documentation
• Maintaining internal training and contact records
• Improving our website and programme materials
• Complying with legal obligations

We do not use your data for automated decision-making or profiling. We do not sell personal data to third parties.

6. Data Sharing

We do not share personal data with third parties except in the following circumstances:

• Service providers: Website hosting and email service providers operating on our behalf under data processing agreements.
• Analytics: Anonymised usage data may be processed by analytics tools (subject to cookie consent).
• Legal requirement: If required to do so by Malaysian law or a competent authority.

Organisational data provided during on-site engagement planning is treated as confidential and not disclosed outside the Tessil team involved in delivering that engagement.

7. Data Retention

Enquiry data not resulting in a booking is retained for up to 12 months. Booking and attendance records are retained for up to 7 years for administrative and legal purposes. Engagement planning data for on-site training is retained for up to 3 years after the engagement closes.

8. Data Security

We take reasonable technical and organisational steps to protect personal data from unauthorised access, loss, or misuse. These include access controls on internal systems, secure transmission (HTTPS) on our website, and restricted access to personal data within our team. In the event of a data breach that is likely to cause harm, we will notify affected individuals and the relevant authority as required under applicable law.

9. Cookies

Our website uses cookies. For details of the cookies we use and how to manage your preferences, see our Cookie Policy.

10. Your Rights

Under the PDPA (Malaysia) and, where applicable, other data protection legislation, you have the right to:

• Access personal data we hold about you
• Correct inaccurate personal data
• Withdraw consent where processing is based on consent
• Request restriction or cessation of processing in certain circumstances
• Lodge a complaint with the relevant supervisory authority (in Malaysia, the Department of Personal Data Protection)

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.

12. Children

Our training services are intended for professionals aged 18 and over. We do not knowingly collect data from individuals under 18. If you believe we have inadvertently collected such data, contact us at [email protected] and we will remove it promptly.

13. Changes to This Policy

We may update this policy from time to time. The current version will always be available at this URL with the date of last update shown at the top. Continued use of our website following a material change constitutes acceptance of the updated policy.

14. Contact

For all data protection enquiries: [email protected]
Tessil, Jalan Burma 188, 10350 George Town, Pulau Pinang, Malaysia
Phone: +60 4-291 7350